Return & Exchange Policy

At Sioraz Jewellery, every piece is carefully inspected and packaged before dispatch. Due to the delicate and personal nature of our jewellery, the following policy applies:

Exchanges & Returns

• We do not offer returns or refunds for change of mind, personal preference, style, or incorrect selection.
• Exchanges are accepted only for items that are damaged, defective, or incorrectly sent, provided the issue is reported within 48 hours of delivery.
• Items must be unused, unworn, unaltered, and in their original packaging with all tags/accessories intact.
• Items showing signs of wear, scratches, tarnishing, broken parts, improper handling, or missing original packaging are not eligible.

Exchange Process

To request an exchange, contact us within 48 hours of delivery and provide:

• Order number
• Description of the issue
• Clear photos or a short video of the jewellery and packaging

Once approved, we will provide return instructions. Please do not send any item back without prior approval.

Shipping Charges

• If the item is damaged, defective, or incorrectly sent due to our error, we will assist with the return and applicable shipping costs.
• For exchanges due to selection, or personal preference, the customer is responsible for the return and re-delivery shipping charges.

Refunds

Refunds are not available for change of mind or personal preference. If an item is damaged, defective, or incorrectly sent and an exchange is not possible, a refund may be issued after the returned item is received and inspected.

Contact Us

For assistance with a return or exchange:

Email: sioraz.business@gmail.com
Phone: 0329 4036683

Sioraz Jewellery