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Your Questions Answered

What is your refund policy?

We do not offer refunds for change of mind or personal preference. If your item is damaged, faulty, or incorrectly delivered and we are unable to provide an exchange, you may receive a refund after we receive and inspect the item.

How long does shipping take?

Standard shipping typically takes 3-5days business days.

Is your jewellery waterproof?

Yes, our jewellery is designed to be water-resistant and can withstand everyday exposure to water. However, we recommend removing your pieces before swimming or showering to maintain their longevity.

Is the beaded jewellery handmade?

Yes! Our beaded pieces are carefully handmade with love and attention to detail

Is the beaded jewellery breakable?

Our jewellery is carefully handmade with quality materials and attention to detail. With a little care and gentle handling, your favourite pieces can stay beautiful and last for a long time.

Is it hypoallergenic?

Yes, our jewellery is crafted from hypoallergenic materials including surgical-grade stainless steel and 18k gold plating.

Will the colour fade over time?

Our jewellery is made with high-quality plating that is designed to resist fading. With proper care, your pieces will maintain their colour for years.